Source: Nielsen Global Online Consumer Survey
In their 2009 Global Online Consumer Survey of internet consumers from around the world, Nielsen reveals that 70% of consumers have some degree of trust in customer opinions posted online. According to Nielsen, these consumers trusted "completely" or "somewhat" recommendations in the form of ratings or reviews from people they didn't necessarily know. What does this mean for marketers in the e-commerce field?
| Source: Nielsen Global Consumer Survey 2009 |